At Sneakerprime, we comply with applicable EU consumer protection laws and aim to provide a transparent return and refund process.

1. Return Window (Right of Withdrawal)

Under EU consumer law, you have the right to cancel your order within 14 days from the date of delivery, for any reason.

To be eligible for a return, items must be:
– Unworn and unused
– In original condition
– With original packaging (including shoe box and tags)

2. How to Request a Return

To initiate a return, please contact us at:
info@sneakerprime.eu

Please include:
– Order number
– Reason for return

Once your request is reviewed, we will provide instructions for returning the item.

Items returned without prior approval may not be accepted.

3. Return Shipping Costs

Return shipping costs are covered by the customer, unless the item is defective or incorrect (see Warranty Policy for defective items).

4. Exchanges

If you need a different size or model, please return the original item following the process above and place a new order. Exchanges are subject to product availability.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, refunds are processed to the original payment method within 14 business days.

Please note: Your payment provider may take additional time to display the refund on your account.

6. Return Address

All approved returns must be sent to:

Sneakerprime
Business Owner: Ioannis Barkouzos
Registered Address: Frizi 5, Preveza, 48100, Greece
Email: info@sneakerprime.eu
Phone: +30 690 704 8912