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At Sneakerprime, we follow all applicable European Union consumer protection laws regarding product conformity and legal guarantee rights.
1. Legal Guarantee Coverage
All products purchased from sneakerprime.eu are covered by the EU legal guarantee, which protects customers in case of lack of conformity present at the time of delivery.
This may include issues such as:
– Manufacturing defects affecting product structure or materials
– Faults in stitching, bonding, or assembly present upon delivery
– Products not matching the description or expected quality standards
2. What is Not Covered
The legal guarantee does not cover:
– Normal wear and tear over time
– Damage caused by misuse, improper care, or accident
– Damage caused by unauthorized modifications
– Use outside the intended purpose of the product
3. Reporting an Issue
If you receive a defective product or identify a problem, please contact us at:
info@sneakerprime.eu
Please include:
– Order number
– Photos of the issue
– Brief description of the problem
4. Resolution Process
Once a claim is reviewed, we will assess the issue and provide a solution in accordance with EU consumer law. Possible solutions may include:
– Repair (if applicable)
– Replacement (subject to availability)
– Full or partial refund where required
5. Shipping Costs for Defective Products
If a product is confirmed defective under the legal guarantee, Sneakerprime will cover the reasonable return shipping costs. If a claim is not approved, the customer is responsible for return shipping.
6. Response Time
We review all warranty claims within 5-7 business days of receiving the complete information and photos.
Company Information:
Sneakerprime
Business Owner: Ioannis Barkouzos
Registered Address: Frizi 5, Preveza, 48100, Greece
Contact: info@sneakerprime.eu
Phone: +30 690 704 8912